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One inbox where every customer chat has an owner.
WhatsApp and website chat in one shared inbox, with assignments, quick replies, notes and a built-in CRM, so nothing waits for the one person holding the phone.
What is a shared team inbox?
A shared team inbox puts every customer conversation from your WhatsApp number and website chat in one place, so several people can answer from the same number. Each chat gets an owner, and your team can use quick replies, notes and a built-in CRM, with roles and an audit trail.
See what needs a reply, right now.
Filter by awaiting reply, unread, channel or owner, and pick up any conversation with its full history.
- Assignments to people and teams.
- Quick replies and files for answers you send every day.
- Contact details and groups beside every chat.
Track the follow-up in Unecast CRM.
Chats that need follow-up become work items on the CRM board, with an owner, status, priority, labels and a due date, until they are closed.
- Board, list and calendar views.
- Needs reply, due today and overdue quick views.
- Internal notes and full history on every item.
Managers see the whole picture.
Response times, volumes and team activity in one dashboard, with role-based access and an audit trail.
- Analytics for messages, campaigns and teams.
- Role-based access by team member.
- Audit trails across the account.
Frequently asked questions
Can several people use one WhatsApp number?
Yes. With the WhatsApp Business API and Unecast Conversations, the team inbox, every staff member gets their own login on the same number, with roles that control what they can see and do.
Does the inbox include website chat?
Yes. Conversations from your website chat widget and WhatsApp arrive in the same inbox. To start chats from emails, social profiles or QR codes, create a click-to-chat link with the free WhatsApp link generator.
Is there a mobile app?
The team inbox works in the browser on desktop and mobile, so your team can reply from anywhere.
How many seats do I get?
Starter includes 1 seat, Growth 3 and Scale 8. Additional users are $10 a month each.
Give your team one inbox.
Book a 30-minute walkthrough with our team. We will show you the inbox, an AI agent and campaigns using your products and questions.