Privacy policy

Who we are

Unecast is a customer communication platform operated by Bloomwire (Private) Limited, Registration No. PV00214667, P.O. Box No. 22, Cheenagahakotunna Road, Depanama, Pannipitiya, Sri Lanka ("Unecast", "we", "us"). This policy explains how we handle personal data on www.unecast.com and when you use our WhatsApp, SMS, AI and call center services.

We follow the Personal Data Protection Act, No. 9 of 2022, of Sri Lanka. For data you send to your own customers through Unecast, you are the controller and we are the processor acting on your instructions.

What we collect

• Contact details you give us on forms, calls and chats: name, work email, phone number, company and what you are interested in.
• Account details when you use Unecast: user names, roles, billing contacts and business registration documents needed for Meta verification.
• Usage and technical data: pages visited, device and browser type, IP address and log entries that show how the service is used and keep it secure.
• Content you process through Unecast: contacts, messages, templates, call recordings and files your team uploads or exchanges with your customers.
• Payment records: invoices and payment references. We do not store full card numbers on Unecast.

How we use it

• To reply to enquiries and set up demos.
• To provide, secure, support and improve the services, including onboarding with Meta and message delivery over SMS and WhatsApp.
• To bill you and keep financial records.
• To send service notices. We send marketing about Unecast only where you asked for it or the law allows it, and you can opt out at any time.
• To meet legal obligations and protect our rights.

Who we share it with

We share data only as needed to run the service, with:

• Meta Platforms, for WhatsApp Business verification, messaging and calling.
• Mobile network operators and SMS partners, to deliver SMS.
• Hosting and infrastructure providers, including Amazon Web Services.
• AI model providers, when you use AI agents, so the agent can generate replies. You choose the provider and model.
• Professional advisers and authorities where the law requires it.

We do not sell personal data.

WhatsApp, SMS and your customers

If you use Unecast to message your customers, you are responsible for having a lawful basis, including opt-in where required, and for honouring opt-out requests. Your WhatsApp number and business account stay in your own Meta Business Manager. Message content you send and receive is processed on your behalf and is not used by us for advertising.

How long we keep it

We keep enquiry data while we are in contact with you and for a reasonable period afterwards. Account and billing records are kept for as long as the law requires. Content processed for customers is kept for the life of the account and deleted or returned within a reasonable period after termination, unless the law requires us to keep it.

Security

Unecast is hosted on AWS with encryption in transit and at rest, role-based access and audit logging. No system is completely secure, and we ask you to protect your passwords and API keys. Tell us at once if you think an account or key has been compromised.

Your rights

Under Sri Lankan law you may ask to access, correct or erase your personal data, withdraw consent, and object to certain processing. To use these rights, write to the address below. If you are not satisfied with our reply, you may complain to the Data Protection Authority of Sri Lanka.

Cookies

This site uses essential cookies to work, to remember your light or dark theme, and to keep the contact form secure. We use limited analytics to understand which pages are useful. You can block cookies in your browser settings; some features may then not work.

International transfers

Some providers, such as Meta and cloud hosts, process data outside Sri Lanka. Where we transfer personal data, we rely on providers that apply appropriate safeguards.

Changes

We may update this policy. The date at the top shows the latest version. For material changes we will notify account holders.

Contact us

Privacy questions or requests: sales@unecast.com, or call +94 77 600 3273, Monday to Friday, 9 AM to 6 PM.
Post: Bloomwire (Private) Limited, P.O. Box No. 22, Cheenagahakotunna Road, Depanama, Pannipitiya, Sri Lanka.