Terms and conditions

About these terms

These terms apply when you use www.unecast.com and the Unecast services (WhatsApp Business API platform, SMS gateway, AI Studio and cloud call center), provided by Bloomwire (Private) Limited, Registration No. PV00214667 ("Unecast"). By ordering, signing up or using the services you agree to them. A signed order or proposal may add to or replace parts of these terms for your account.

Accounts and acceptable use

• You must give accurate information and keep your login details and API keys secret. You are responsible for activity under your account.
• You will use Unecast lawfully. You will not send spam, unlawful, deceptive or abusive messages, or messages to people who have not given the consent the law or Meta requires.
• You will not attempt to disrupt the service, resell it without our written agreement or use it to infringe anyone's rights.
• We may suspend an account that breaks these terms or puts the service or other customers at risk, and will tell you why where we can.

Plans, setup and billing

• Platform plans are billed monthly in advance, in the currency shown on our pricing page (US dollars, or Sri Lankan rupees where offered) or in your order. Prices may change for future billing periods with notice.
• One-time setup fees (WhatsApp Business API setup and AI agent setup) are charged at the start of the work.
• SMS and AI replies are pay as you go from a prepaid balance. When the balance runs out, sending or AI replies pause.
• Meta bills its own message and call fees to your card on file with Meta. Unecast adds no markup. Rates are set by Meta and may change.
• Prices shown include government taxes only where we say so. Invoices that are not paid on time may lead to suspension.

Meta, WhatsApp and SMS rules

Use of WhatsApp is also subject to Meta's terms, including the WhatsApp Business Terms and Commerce Policy. Meta decides business verification, message template approval, quality rating and messaging limits, and may restrict or disable a number. Timelines such as "about a week" depend on Meta's review. SMS sender IDs are subject to operator approval. We cannot guarantee approval or delivery times that depend on third parties.

AI agents

AI agents generate replies using the information and instructions you give them. They can make mistakes. You are responsible for reviewing the agent's setup, keeping its knowledge accurate and deciding which topics are handed to a person. AI reply charges apply as described on the pricing page.

Your content and data

You keep ownership of your content and customer data. You allow us to process it only to provide the services, as described in our privacy policy. You confirm you have the rights and consents needed to send it through Unecast.

Service availability

We work to keep Unecast available and will announce planned maintenance where we can. Services depend on third parties such as Meta, mobile networks and cloud providers, so we cannot promise uninterrupted service. Enterprise customers may have a service level in their order.

Returns and refunds policy

Unecast sells digital services, so there are no physical goods to return. This section explains when you can cancel and when we refund.

Monthly plans

You can cancel at any time. Cancellation takes effect at the end of the current paid month, and the service stays active until then. We do not refund part of a month that has already started.

One-time setup fees

Setup is work we perform for you, such as Meta onboarding, verification support, templates and AI agent configuration. If you cancel before we begin setup, we refund the setup fee in full. Once setup work has started, the fee is not refundable, except where we are unable to complete the setup for reasons within our control.

Prepaid SMS and AI balances

Top-ups are used as messages and replies are sent, and are not refundable once the top-up has been credited. If a balance is credited in error, or messages were charged but not processed by our systems, we correct it by crediting the balance or refunding the difference.

Meta and third-party fees

Fees billed by Meta or other third parties are charged by them directly and are outside our control. Please raise any dispute with them.

Billing errors and duplicate payments

If you were charged twice, or the wrong amount, tell us within 30 days of the invoice. We will correct it and refund the difference to the original payment method.

How to ask for a refund

Write to finance@bloomwire.lk with your account name, invoice number and the reason. We reply within 5 business days and, where a refund is due, pay it within 14 days to the original payment method. Nothing in this policy limits rights you have under Sri Lankan consumer law.

Cancellation and termination

Either side may end the agreement for a material breach that is not fixed within a reasonable period after notice. On termination you should export your data. We delete or return customer data within a reasonable period, unless the law requires us to keep it.

Liability

To the extent the law allows, Unecast is not liable for indirect or consequential loss, lost profits or loss caused by third-party networks, Meta or events outside our reasonable control. Our total liability for any claim is limited to the fees you paid us for the service in the three months before the claim arose. Nothing here excludes liability that cannot be excluded by law.

Governing law

These terms are governed by the laws of Sri Lanka, and the courts of Sri Lanka have jurisdiction over disputes.

Contact

Sales and general: sales@unecast.com. Billing and refunds: finance@bloomwire.lk. Hotline +94 77 600 3273, Monday to Friday, 9 AM to 6 PM.
Bloomwire (Private) Limited, P.O. Box No. 22, Cheenagahakotunna Road, Depanama, Pannipitiya, Sri Lanka.