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WhatsApp Business API

The official WhatsApp Business API for teams of every size.

One verified business number for your whole team, with a shared inbox, AI agents, templates, campaigns, calling and live dashboards, on Meta's official WhatsApp Business Platform.

Official Meta Tech Provider You own your number Live in about a week
ConversationsWhatsAppWeb chat
Awaiting reply 3UnreadMine
MP
Maya Perera
Is my order on the way?
2m
KJ
Kasun Jayasuriya
Can I get a quote for 20 units?
5m
IS
Ishara Silva
வணக்கம்! என் ஆர்டர் எங்கே?
8m
DF
Dinuka Fernando
Thanks, payment done
12m
Assigned to SalesAI tag: Quote request

Running on Unecast today

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A shared inbox instead of a shared phone.

Every conversation from WhatsApp and your website chat lands in one place, with the customer's details beside it.

  • Assign chats to people or teams, and see who owes a reply.
  • Reply faster with quick replies, saved files and approved templates.
  • Keep context with contact groups, notes and full history.

Explore the team inbox

A team reviewing customer conversations together on one shared laptop

Templates, campaigns and a catalog that sells.

Create and submit message templates, send them to opted-in groups, and let customers browse your products inside the chat.

  • Template manager to draft, submit and track Meta approval.
  • Campaigns to contact groups, sent now or scheduled.
  • Product catalog for chat commerce, plus a website chat widget you design yourself.

Explore WhatsApp marketing

New campaignScheduled
Template
avurudu_offer (marketing, approved)
Audience
Loyal customers, 4,820 opted-in contacts
Send
Friday, 10:00 AM
Hi {{name}}, our summer sale starts Friday: 20% off all sofas for 3 days. Reply YES to reserve yours.
Shop nowStop offers

Calls on the same number customers message.

Native WhatsApp Calling runs on your verified number. Incoming calls are free, and outgoing calls need the customer's permission.

  • Call from the workspace with a built-in dialer and call permission requests.
  • Recording on Growth and Scale plans.
  • Meta call fees passed through at zero markup.

Explore the cloud call center

Call center6 agents online
IVR: main menuActive
Sales queue2 waiting
Support queue1 waiting
WhatsApp call from Maya P.Ringing

Know your number is healthy.

See channel health, quality rating, throughput and messaging availability at a glance, and read delivery and read rates for every campaign.

  • Channel health checks for your number, business account and app.
  • Analytics for message volume, delivery funnel and when customers message.
  • Cloud API and Marketing Messages Lite support for your channels.
AnalyticsLast 7 days
When your customers message
Read 91%Delivered 98%Quality rating: green

Why teams move from the WhatsApp Business app.

Each capability answers a problem businesses tell us they have on a personal number or the free app.

Every enquiry answered

A shared team inbox on web or mobile, with assignments and canned replies.

History that stays with you

Conversations, notes and attachments live in the platform, not on a phone.

The right team, every time

AI reads each message and routes it to the right team, branch or department.

Full visibility

Live dashboards for volume, response times and quality rating, with an audit trail.

Less manual work

Meta-approved templates and broadcasts reach every opted-in customer.

Far lower ban risk

An official, verified business number registered by a Meta Tech Provider.

Plans for every team size.

Monthly, per plan, with two months free on yearly billing. Meta's fees at zero markup.

Prices in US dollars, excluding applicable taxes.Prices in Sri Lankan rupees.

Starter

$29 / month

or $24/mo billed yearly ($290)Billed monthly in rupees

  • 1 WhatsApp number, 1 seat
  • 10,000 contacts, 2 GB storage
  • AI agent and website chat widget
  • Business-hours support
Choose Starter

GrowthMost teams pick this

$49 / month

or $41/mo billed yearly ($490)Billed monthly in rupees

  • 1 number, 3 seats
  • 100,000 contacts, 5 GB storage
  • WhatsApp calling and recording
  • Extended-hours support
Choose Growth

Scale

$99 / month

or $82/mo billed yearly ($990)Billed monthly in rupees

  • 3 numbers, 8 seats
  • 1,000,000 contacts, 10 GB
  • WhatsApp calling and recording
  • Priority support
Choose Scale

Enterprise

Custom quote

Volume pricing and annual terms

  • Numbers, seats and contacts to fit
  • Custom storage and integrations
  • Dedicated onboarding
  • SLA-backed support
Talk to sales

Frequently asked questions

What do I need to get the WhatsApp Business API?

A business registration certificate and proof of address, admin access to your Meta Business Manager, a phone number that is not active on WhatsApp, a live website and a business email on the same domain, your brand details, and a card for Meta's fees. Read the full setup guide.

How long does Meta verification take?

Meta's review usually takes 1 to 10 days. We submit your documents, track the review and handle follow-up questions.

Who pays Meta's message fees?

Meta bills message and call fees to the card on your WhatsApp Business account. Unecast adds no markup.

Can my whole team use one WhatsApp number?

Yes. The shared team inbox gives each staff member their own login by role, so several people can handle conversations on one number at the same time.

Can I send WhatsApp templates in other languages?

Yes. Meta supports templates in dozens of languages, including English, Spanish, Arabic, Hindi, Sinhala and Tamil. We help you write and submit them.

Do I own my WhatsApp number?

Yes. The number and the WhatsApp Business account sit in your own Meta Business Manager.

Run WhatsApp as a team, on an official number.

Book a 30-minute walkthrough with our team. We will show you the inbox, an AI agent and campaigns using your products and questions.

Talk to us now+94 77 600 3273sales@unecast.comMonday to Friday, 9 AM to 6 PM