Products
WhatsApp Business APIWhatsApp chatbotWhatsApp marketingTeam inboxAI StudioSMS gatewayCloud call centerCompany
IndustriesDevelopersPricingWhatsApp API guideWhatsApp API by countryCompare UnecastPartnersAboutContactLog inWhatsApp AI chatbot
A WhatsApp chatbot that answers like your best staff member.
Unecast AI agents reply to customers in seconds, day and night, in the language each customer writes. They answer from your own prices and policies, and hand over to your team when a person is needed.
Answers from your information, not guesses.
Load your FAQs, price lists, delivery areas and policies into a knowledge base. The agent retrieves the right facts for every question.
- Knowledge bases you can share across agents.
- Learned knowledge that grows as the agent works, when you switch it on.
- Clear instructions with an AI helper that tightens your prompt.
Hands over before a customer gets frustrated.
Customers can ask for a person at any time. The agent passes the chat to the right team in the shared inbox, with the full conversation.
- Routing to sales, support or a branch based on the message.
- AI tags on the pipeline board, so the team sees intent at a glance.
- Business-hours rules so the agent covers nights and weekends.
Does things, not only talks.
Connect tools through MCP servers so the agent can check an order, book an appointment or create a lead in your system.
- Tools and MCP servers attached per agent.
- Automations built on a visual canvas, with AI agents as steps.
- A REST endpoint for every agent, if you want to call it from your own app.
What customers ask your chatbot.
Real questions businesses answer every day, handled by one agent.
“මේක Kandy වලට deliver කරනවද?”
Do you deliver this to Kandy?
“வெள்ளிக்கிழமை டாக்டரைப் பார்க்க நேரம் இருக்கிறதா?”
Is there a slot to see the doctor on Friday?
“When does the next intake start, and what are the fees?”
Answered from your course list
Frequently asked questions
What is a WhatsApp chatbot?
A WhatsApp chatbot is software that replies to customers on WhatsApp automatically. Unecast uses AI agents rather than fixed menus, so customers can ask in their own words and get an answer from your own information.
Can the chatbot reply in other languages?
Yes. Your AI agent replies in the language each customer writes in, so customers are always answered in their own words.
What happens when the chatbot cannot answer?
It hands the conversation to your team in the shared inbox, with the full history, so the customer does not have to repeat themselves. Customers can also ask for a person at any time.
How much does a WhatsApp AI chatbot cost?
You can build the agent yourself at no extra cost, or have our team build it, scoped and quoted to your project. Each AI reply then costs about $0.002 to $0.015 from a prepaid balance you can see in the dashboard. When the balance runs out, chats route to your team.
What do I need to prepare?
Your FAQs, prices, schedules and policies. We load them into a knowledge base, test the agent with you on a private link, then switch it on.
Can it look up orders or bookings?
Yes. Agents can use tools connected through MCP servers, such as an order lookup, so they act on a request instead of only chatting.
Put an AI agent on your WhatsApp.
Book a 30-minute walkthrough with our team. We will show you the inbox, an AI agent and campaigns using your products and questions.